Position: ​Director of Tech Operations & Member Experience 

Status: Full-Time

Location: ​Washington, DC or remote 

Start date: Immediately or as soon as the hiring process allows 

Reports to: Chief of Staff 

Org Description: Launching in 2026, The National Fund for Women is currently seeking a Director of Tech Operations & Member Experience to join our innovative team and help power our fast-growing community for the years ahead. Inspired by the AARP model, The National Fund for Women (NFW) is a membership-based community that provides both immediate relief to American women while building infrastructure to champion their interests for decades to come. In the short-term, we’re building a space to celebrate, listen, and uplift American women through microgrants, coupons, perks, resources and more. In the long-term and with scale, the NFW will grow to directly support tens of millions of American women and generate billions of dollars to support gender advocacy work. 

Position Summary: The Director of Tech Operations & Member Experience will serve as the connective tissue across NFW’s programs, technology, and community experience. This leader ensures that our internal systems and member-facing platforms — microgrants, perks, Zero Dollar Store, membership portal, and more — run seamlessly, efficiently, and with care. This role blends operational excellence, technical fluency, member acquisition, and community empathy — building the backbone that allows millions of women to access what they need with dignity and ease. The ideal candidate has the mind of a systems architect and is as comfortable tinkering on the backend with web developers as they are with A/B testing marketing strategies to acquire new members. This is an exciting position for someone eager to get in on the ground floor and join a founding team in its start up years. This is a full-time position. 

Key Responsibilities include but are not limited to: 

• Operational Leadership & Strategy

• Design and oversee operational infrastructure across programs, membership, and digital platforms

• Build and maintain efficient internal systems for workflow management, fulfillment, and cross-departmental coordination

• Manage vendor relationships and operational budgets for technology, fulfillment, and member services

• Partner with Finance and Legal teams to ensure compliance, transparency, and strong data governance across NFW’s 501(c)(3), 501(c)(4), and corporate entities 

• Technology & Platforms

• Oversee NFW’s technology ecosystem—including website, membership portal, microgrant application system, perks platform, Zero Dollar Store e-commerce platform, and internal databases

• Serve as liaison between leadership, developers, and vendors to translate organizational goals into functional, user-centered digital solutions

• Lead development cycles for new tech features or integrations, ensuring accessibility, security, and scalability

• Monitor performance analytics across digital tools to drive iterative improvement and seamless member experiences

• Ensure that data systems capture meaningful metrics on reach, engagement, and impact

• Member Services & Experience

• Build and manage the member services infrastructure to ensure timely, thoughtful, and equitable support for all members

• Oversee development of FAQs, knowledge bases, and help-center content that reflect NFW’s values and voice 

• Implement systems that track and improve satisfaction, retention, and response times

• Collaborate with the Programs and Marketing teams to deliver a cohesive member journey—from first interaction to lifelong participation 

• Team & Cross-Department Collaboration

• Supervise a growing team of operations and member services staff, consultants, and vendors

• Foster collaboration across teams to ensure smooth execution of digital campaigns, events, and platform launches

• Establish performance metrics and dashboards that help the organization make data-informed decisions

• Build a culture of operational care—where systems serve people 

Who You Are - Commitment + Attributes: 

• 7–10 years of experience in tech operations, membership management, or technology project management in a business, nonprofit, startup, or social enterprise

• Demonstrated success managing complex digital ecosystems (CRM, CMS, fulfillment, member portals, or similar)

• Skilled at translating between technical and non-technical stakeholders

• Proven ability to build systems that center accessibility, efficiency, and equity

• Experienced team leader with strong interpersonal and project management skills

• Strong project management and team leadership skills, with a talent for turning ambitious ideas into executable plans

• Ability to vision and think strategically while implementing and executing tactically

• Comfortable with fast-paced, entrepreneurial environments and cross-sector collaboration

• Excellent communication, data fluency, and relationship management skills

• A creative problem-solver and values-driven leader committed to equity, dignity, and joy in all aspects of the work

• Ability to work independently and as a team player. Utmost discretion, personal integrity and professionalism

• Ability to juggle multiple demands, manage shifting priorities, and negotiate timelines

• An engaging and dynamic manner that demonstrates warmth and good humor when working with individuals 

• Qualities of maturity, humility, strong work ethic, and a roll-up-my-sleeves attitude. Ability to thrive in an evolving environment.

• Can balance and carefully navigate the contradictions and challenges that arise in human-centered non-profit work that must operate within a sustainable financial framework

• Awareness of current culture as it relates to the multi-faceted nature of women’s issues with deep passion for the National Fund for Women’s mission

Perks of working for the National Fund for Women:

• Competitive salary commensurate with experience — The salary range for this position is $90,000–$120,000

• Comprehensive health, dental, and vision benefits

• A 401(k) with 3% match

• Generous and flexible PTO, 11 paid holidays, and a flexible work-from-home policy (ie. hybrid work flexibility)

To Apply: Send your resume and a brief cover letter to michelle@nationalfundforwomen.org with ‘Director of Tech Operations & Member Experience’ as the subject line.

The National Fund for Women is an equal employment opportunity employer and does not discriminate against applicants or employees because of race, color, religion, national origin, sex, age, citizenship status, disability status, genetic information, sexual orientation, or gender identity or expression of an otherwise qualified individual, or membership in any other class protected by applicable law. The National Fund for Women hires and promotes individuals on the basis of their qualifications for the job to be filled. We strongly encourage diverse applicants to apply.